Global Contracts Shared Services Program


  • Looking for efficiencies, implementation of best practices for sell side and buy-side contracts
  • Budget reductions for department CCM staff
  • Looking for economical way to continue to perform all necessary CM work while implementing improvements.


  • Established offshore CCM group
  • Identified and implemented efficiencies to the CCM processes; developed playbooks
  • Developed offshore team of commercially skilled CM resources in India and Bulgaria
  • Trained and mentored individuals to develop them to perform CCM role in:
    • Sales contract mgmt.
    • Supply chain legal reviews
    • Routine projects and programs.


  • World-class leveraged pool of Contracts and Legal professionals
  • Implemented improvements and industry best practices while reducing costs
  • Economical commercial contract services to the global Contracts and Supply Chain community
  • Support for Corporate and Regional Legal staff
  • Diverse services and delivery models to suit dynamic business requirements
  • Actual Results from case study:
    • Year on year net savings of $7.2 million
    • Expertise with design and implementation
    • Additional control via consistency in service.

IACCM Infographic